Q Active - Q. The TV remote is not allowing me to adjust the volume of the loudspeakers?

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• Q Active - Q. I cannot adjust the TV volume via the Hub remote or loudspeakers?

  Answer. You'll need to ensure that your TV is connected to the Hub via HDMI (ARC), this allows volume commands to be sent over the HDMI cable between the two devices, a method of control known as CEC (Consumer Electronic Control).  You may also see ...

• Q Media M2/M3 - Q. My TV doesn't have an ARC (Audio Return Channel) HDMI. Does that mean I can't use my TV remote to control the M3?

  Answer: Not necessarily; our suggestion, if you cannot get audio via the HDMI connection on an older TV, try adding an optical connection at the same time. The key feature required to allow your TV's remote handset to control the M3 (including M2) is ...

• Q Active Hub - LED states and what they mean.

  The attached document should be used in conjunction with the supplied user manual which also contains relevant information. The document sets out the standard Q Active Hub LED states that you might see during the course of using your equipment

• Q Media M2/M3 - Q. How do I control the volume on a Q Acoustics Soundbar/Soundbase with my TV's remote?

  Answer: Models M3 & M2 use an HDMI connection and as long as you connect it to the HDMI socket on your TV marked ARC, (normally HDMI 1), the TV output is set to PCM stereo and the TV's CEC is enabled (this is labelled differently per manufacturer, ...

• Q Active - Q. Why can I not hear my TV sound when connected to the Hub via HDMI?

  Answer: Firstly, check and ensure if using HDMI that you have the cable plugged into the HDMI socket on the TV marked ARC (audio return channel). All Q Active products are two channel stereo units and therefore cannot decode 5.1 multi-channel ...