Q Active - Q. When listening to TV via HDMI the sound stutters/drops out in a regular pattern, but smart apps (Netflix/Prime) are not effected?

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• Q Active - Q. I have an LG OLED TV, when I watch Netflix or another streaming video service, I find that I get audio drop-outs, why?

  Answer: After some investigation online we have come across many instances on forums where customers are experiencing the same drop-outs in audio when connected to their LG OLED TV via HDMI (ARC), but this seems to be common issue across a wide ...

• Q Media - Q. Why is there no sound when watching Netflix or Amazon Prime?

  Answer: All Q Media products are two channel stereo units and therefore cannot decode 5.1 surround information that is broadcast from time to time on mainstream HD channels. Netflix and other apps also outputs 5.1 audio content which cannot be ...

• Q Active - Q. Why can I not hear my TV sound when connected to the Hub via HDMI?

  Answer: Firstly, check and ensure if using HDMI that you have the cable plugged into the HDMI socket on the TV marked ARC (audio return channel). All Q Active products are two channel stereo units and therefore cannot decode 5.1 multi-channel ...

• Q Active - Q. Can I use the systems Bluetooth input for connecting TV sound?

  Answer: We do not recommend connecting TV sound over the Bluetooth connection given the inherent latency within this method, it would only lead to possible lip-sync issues.  The Bluetooth input is considered an audio only input, and the Q Active hub ...

• Q Active - QA200 & QA400 - Special Modes

  Q Active is able to play audio from many different digital or analogue sources via its external hub. Some of these many audio sources will have different communication requirements, different audio signals, or even communication protocols. Q ...