Q Active - Q. Why can I get no sound from my Netflix, Prime Video, Disney+ or similar

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• Q Active - Q. Why can I not hear my TV sound when connected to the Hub via HDMI?

  Answer: Firstly, check and ensure if using HDMI that you have the cable plugged into the HDMI socket on the TV marked ARC (audio return channel). All Q Active products are two channel stereo units and therefore cannot decode 5.1 multi-channel ...

• Q Active - Q. Why can I not hear any sound from my TV when using the optical input on the Hub?

  Answer: All Q Active products are two channel stereo units and therefore cannot decode 5.1 multi-channel surround information that is broadcast from time to time on mainstream HD channels. NetFlix and other apps also output 5.1 multi-channel audio ...

• Q Media - Q. Why is there no sound when watching Netflix or Amazon Prime?

  Answer: All Q Media products are two channel stereo units and therefore cannot decode 5.1 surround information that is broadcast from time to time on mainstream HD channels. Netflix and other apps also outputs 5.1 audio content which cannot be ...

• Q Active - Tutorial Video 6 - Using Q Active wth TV Sound

  The below video provides you with a step-by-step guide on how to use your Q Active loudspeakers (both stand-mount and towers) with your TV using an HDMI (ARC) or optical connection.

• Q Media - Q. There's no sound through my soundbar using Netflix on a Panasonic TV?

  Answer: There was a known issue where Netflix does not output PCM on some TV's, Panasonic being one of them. You may find that accessing your TV's settings menu whilst you have something playing in Netflix, to change from Auto/Dolby/multi-channel to ...