Q Active - Q. Why can I not hear any sound from my TV when using the optical input on the Hub?

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• Q Active - Q. Why can I not hear my TV sound when connected to the Hub via HDMI?

  Answer: Firstly, check and ensure if using HDMI that you have the cable plugged into the HDMI socket on the TV marked ARC (audio return channel). All Q Active products are two channel stereo units and therefore cannot decode 5.1 multi-channel ...

• Q Active - Q. Why can I get no sound from my Netflix, Prime Video, Disney+ or similar

  Answer: All Q Active products are two channel stereo units and therefore cannot decode 5.1 multi-channel surround information. NetFlix and other apps can also output 5.1 audio content which cannot be decoded. You will need to ensure the TV's digital ...

• Q Media - Q. There's no sound through my soundbar using Netflix on a Panasonic TV?

  Answer: There was a known issue where Netflix does not output PCM on some TV's, Panasonic being one of them. You may find that accessing your TV's settings menu whilst you have something playing in Netflix, to change from Auto/Dolby/multi-channel to ...

• Q. What is digital PCM, and why does it differ to Dolby Digital?

  Answer: PCM Pulse-Code Modulation (PCM) and the Dolby Digital® technology refer to different types of digital audio recordings. PCM is the conventional method for converting analog audio into digital audio. The PCM audio recorded on DVD is a ...

• Q Active Hub - LED states and what they mean.

  The attached document should be used in conjunction with the supplied user manual which also contains relevant information. The document sets out the standard Q Active Hub LED states that you might see during the course of using your equipment