Q Active - Q. Why can I not hear my TV sound when connected to the Hub via HDMI?

Q Active - Q. Why can I not hear my TV sound when connected to the Hub via HDMI?

Answer:

Firstly, check and ensure if using HDMI that you have the cable plugged into the HDMI socket on the TV marked ARC (audio return channel).

All Q Active products are two channel stereo units and therefore cannot decode 5.1 multi-channel surround information that is broadcast from time to time on mainstream HD channels. NetFlix and other apps also output 5.1 multi-channel audio content as standard which cannot be decoded. You will need to ensure the TV's digital audio settings are set to two channel stereo/PCM output (for assistance on how to do this, please refer to your TV's user manual).

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