Q Active - Q. Why can I not hear my TV sound when connected to the Hub via HDMI?

• Related Articles

• Q Active - Q. Why can I not hear any sound from my TV when using the optical input on the Hub?

  Answer: All Q Active products are two channel stereo units and therefore cannot decode 5.1 multi-channel surround information that is broadcast from time to time on mainstream HD channels. NetFlix and other apps also output 5.1 multi-channel audio ...

• Q Active Hub - LED states and what they mean.

  The attached document should be used in conjunction with the supplied user manual which also contains relevant information. The document sets out the standard Q Active Hub LED states that you might see during the course of using your equipment

• Q Active - Q. I cannot adjust the TV volume via the Hub remote or loudspeakers?

  Answer. You'll need to ensure that your TV is connected to the Hub via HDMI (ARC), this allows volume commands to be sent over the HDMI cable between the two devices, a method of control known as CEC (Consumer Electronic Control).  You may also see ...

• Q Active - Q. Can I use the systems Bluetooth input for connecting TV sound?

  Answer: We do not recommend connecting TV sound over the Bluetooth connection given the inherent latency within this method, it would only lead to possible lip-sync issues.  The Bluetooth input is considered an audio only input, and the Q Active hub ...

• Q Active - Q. The TV remote is not allowing me to adjust the volume of the loudspeakers?

  Answer. If connecting the TV via the 'Digital Optical' output to the Hub 'Digital Optical' input, when this connection is made you will be able to make volume adjustments via the Hub remote.  But in the vast majority of cases the TV remote will no ...