Q Media - My remote has stopped working, but even replacing the battery has not resolved it?

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• Q Media - Q. My Q Media product's remote very intermittent and 'flakey', even after changing the batteries?

  Answer: IR is in the non-visible light spectrum, but does still reflect off of shiny surfaces. If you place your Q media product (m2, m3, m4 & m7) on a shiny surface, you need to ensure the front is level or forward of this surface otherwise you will ...

• Q Media - Q. How do I use a Q Acoustics Soundbar with BT YouView?

  Answer: Unfortunately there is no punch-through capability on the YouView IR Remote, and online help from BT has confirmed this. Punch through is the common term for being able to programme your remote control to send IR codes to both a TV and an AV ...

• Q Media - Q. I have my Q Media system connected via analogue to the TV headphone out, but the system goes into standby after a short time?

  Answer: If you are connecting your Q Media system via it's analogue input to the headphone output of a TV, please ensure the TV's volume is set to high as lower volume settings reduce the signal being input, and the Q Media system will struggle to ...

• Q Active Hub - Q. My remote control appears not to be working, but the 'Remote' LED on hub is on?

  Answer: ​ Here’s a procedure to reset the remote, and re-pair it.  This is based on the batteries having some charge in them!   To re-pair the remote:   Step 1. – Press ‘NET’ and the ‘LINK’ button together on the remote and hold for 6s – this will ...

• Q Active Hub - Q. My remote control appears not to be working, but the 'Remote' LED on the hub is off?

  Answer: ​ Here’s a procedure to reset the remote, and re-pair it.  This is based on the batteries having some charge in them!   To re-pair the remote:   Step 1. – Press ‘NET’ and the ‘LINK’ button together on the remote and hold for 6s – this will ...