FAQ's
Q Active Hub - Q. My system isn't working correctly, can I reset it?
Answer. Yes, there are three parts to the Q Active System that can be reset if they are not functioning correctly, all three need completing if a full reset is required. Firstly the Remote Control, the reset on this is performed by pressing the 'NET' ...
Q Active - Q. How do I decide on the positioning of my Q200/Q400 loudspeakers?
Answer. Place the Q200/Q400 loudspeakers either side of the main listening position, ideally about 2.0 – 4.0m apart. If your loudspeakers are close together it is advised that they are positioned such that the front drivers are further apart enabling ...
Q Active - Q. My Q Active Q200/Q400 system is not coming on when I turn the TV on?
Answer. Depending on how you have your TV connected to the Q Active Hub, there are different methods which can wake the Hub from standby. If using HDMI (ARC), this connection type uses what are known as CEC (Consumer Electronic Codes), these are two ...
Q Active - Q. The TV remote is not allowing me to adjust the volume of the loudspeakers?
Answer. If connecting the TV via the 'Digital Optical' output to the Hub 'Digital Optical' input, when this connection is made you will be able to make volume adjustments via the Hub remote. But in the vast majority of cases the TV remote will no ...
Q Active - Q. I cannot adjust the TV volume via the Hub remote or loudspeakers?
Answer. You'll need to ensure that your TV is connected to the Hub via HDMI (ARC), this allows volume commands to be sent over the HDMI cable between the two devices, a method of control known as CEC (Consumer Electronic Control). You may also see ...
Q Active - Q. What is the footprint of the Q200 when used with the floor stand?
Answer. The space required to accommodate Q200 with floor stand is W286mm x D338mm ( 11.3in x 13.3in) The stand has integral adjustment on each support to allow leveling on uneven flooring. The floor stand is sold separately.
Q Active - Q. Why can I get no sound from my Netflix, Prime Video, Disney+ or similar
Answer: All Q Active products are two channel stereo units and therefore cannot decode 5.1 multi-channel surround information. NetFlix and other apps can also output 5.1 audio content which cannot be decoded. You will need to ensure the TV's digital ...
Q Active - Q. Why can I not hear any sound from my TV when using the optical input on the Hub?
Answer: All Q Active products are two channel stereo units and therefore cannot decode 5.1 multi-channel surround information that is broadcast from time to time on mainstream HD channels. NetFlix and other apps also output 5.1 multi-channel audio ...
Q Active - Q. Why can I not hear my TV sound when connected to the Hub via HDMI?
Answer: Firstly, check and ensure if using HDMI that you have the cable plugged into the HDMI socket on the TV marked ARC (audio return channel). All Q Active products are two channel stereo units and therefore cannot decode 5.1 multi-channel ...
Q Active - Q. Why is the audio output from my turntable connected to the Hub so low?
Answer: Firstly, please check that switch by the analogue (phono) inputs on the rear of the Hub are set to MM and that you are using a Moving Magnet (MM) cartridge. Secondly, check to see if your cartridge is Moving Coil (MC), if it is, you will need ...
Q Active - Q. Can I use the loudspeakers as powered monitors without the need of the Q Active Hub?
Answer: No, the Q Active Hub is required at all times as the connection method uses a proprietary wireless one. Setup Video
Q Active - Q. Why will my loudspeakers not work without the Hub?
Answer: In order to make the Q Active loudspeakers truly ‘wireless’ and only requiring a power connection to each, the Q Active Hub is an integral part of the system where a wide range of inputs can be connected. It uses an RF Remote Control, is ...
Q Active - Q. Where can I get the full instruction manual in different languages?
Answer: Below are the links to the Q Active full instruction manuals in the following languages: English German Spanish French Italian Polish Dutch Russian Finnish Greek Swedish Chinese
Q Active Loudspeakers - Q. Can I get a longer mains lead for the loudspeaker?
Answer: Should the supplied black 1.5m mains cable not allow the loudspeakers to be placed in the desired location, there is too much of the cable on view or indeed a different colour to aide aesthetics in the home, aftermarket cables can be used. ...
Q Active - Q. Can I use Q Active with Roon music library software?
Answer: Yes, Q Active is 'Roon Ready' and is fully supported as part of the Roon ecosystem, find more about Roon here For a step-by-step video guide on how to use your Q Active system with Roon, including how to pair with your Roon enabled device, ...
Q Active Hub - Q. The power lead to the hub is too short, can I use another longer cable in place of it?
Answer: Provided in the box is a 1.0 metre USB A (male) to USB C (male) cable, other longer cables using this USB connector configuration can be used. It is also possible to use the provided cable together with a USB A (male) to USB A (female) ...
Q Active - Q. Can the Q200 bookshelf loudspeakers be used without stands?
Answer: Yes, the Q200 can be placed on a shelf or flat surface, however, you should ensure the front of the loudspeaker is level or forward for the surface it is sat on. In some positions where the rear wall is less than 200mm it may be necessary to ...
Q Active - Q. Can I use more than one pair within my home?
Answer: Yes, a total of 3 pairs of Q Active can be used in a home at any one time. These can be a mixture of the bookshelf Q200 pairs and floor standing Q400 pairs.
Q Active - Q. Can I use YouTube via mobile device?
Answer: Yes, Q Active is able to play back YouTube audio in a number of ways. - Bluetooth -iOS - gives full control including volume control using the device buttons. -Android - transport control, volume control using device, but ...
Q Active - Q. Can I use Qobuz subscription music service?
Answer: Yes, Q Active is compatible with Qobuz and can be accessed a number of ways. - Bluetooth -iOS - gives full control including volume control using the device buttons and on-screen via the audio select menu, then choose Airplay & ...
Q Active - Q. Can I use Deezer music subscription service?
Answer: Yes, Q Active is compatible with Deezer and can be accessed a number of ways. - Bluetooth -iOS - gives full control including volume control using the device buttons and on-screen via the 'Audio Settings' menu. -Android - ...
Q Active - Q. Can I use Tidal subscription music service?
Answer: Yes, Q Active is compatible with Tidal and can be accessed a number of ways. - Bluetooth -iOS - gives full control including volume control using the device buttons and on-screen via the audio select menu. -Android - transport ...
Q Active - Q. Can I use Spotify subscription music service?
Answer: Yes, Q Active is compatible with Spotify and can be accessed a number of ways. - Bluetooth -iOS - gives full control including volume control using the device buttons and on-screen via the audio select menu. -Android - transport ...
Q Active Hub - Q. My remote control appears not to be working, but the 'Remote' LED on the hub is off?
Answer: Here’s a procedure to reset the remote, and re-pair it. This is based on the batteries having some charge in them! To re-pair the remote: Step 1. – Press ‘NET’ and the ‘LINK’ button together on the remote and hold for 6s – this will ...
Q Active Hub - Q. My remote control appears not to be working, but the 'Remote' LED on hub is on?
Answer: Here’s a procedure to reset the remote, and re-pair it. This is based on the batteries having some charge in them! To re-pair the remote: Step 1. – Press ‘NET’ and the ‘LINK’ button together on the remote and hold for 6s – this will ...