FAQ's
Q Media BT3 - Q. Which speaker stands can I use with my BT3 speakers?
Answer: Our BT3 wireless active bookshelf speakers were never designed with floor stands in mind, hence there was never an accompanying accessory. There are a number of after market manufacturers with varying designs and finishes which would be ...
Q Media - Q. There's no sound through my soundbar using Netflix on a Panasonic TV?
Answer: There was a known issue where Netflix does not output PCM on some TV's, Panasonic being one of them. You may find that accessing your TV's settings menu whilst you have something playing in Netflix, to change from Auto/Dolby/multi-channel to ...
Q Media M4 - Q. My soundbar won’t come out of standby with a Sonos Connect?
Answer: Unlike a lot of TVs, disc players etc. the Sonos optical output does not cease when it is in Standby. The M4 uses optical light recognition and given there is no change in state it's unable to sense when it starts to play programmed material.
Q Media - Q. Why is my soundbar/soundbase automatically switching to Bluetooth?
Answer: In designing our products we had to trade-off normal ease of pairing with illicit pairing. The M4 has auto-source selection with Bluetooth given top priority. If your phone is connected and producing music or any signal (like a text arrival ...
Q Media M4 - Q. Why is there no HDMI connection on the M4 Soundbar?
Answer: When we designed the Q Acoustics M4 our aim was to make the best sounding, best value soundbar we could, and by omitting HDMI connections kept the circuitry simple and the cost under control. 3 years of What Hi-Fi Awards would suggest that we ...
Q Media - Q. How long is the HDMI cable supplied with M2 Soundbase & M3 Soundbar?
Answer: The HDMI cable which is supplied with both the M2 soundbase & M3 soundbar is 2 metres in length.
Q Media - Q. I paired my soundbar with my TV via Bluetooth, but the HDMI connection now won't work?
Answer: We had an example where the TV had connected to an M2 via Bluetooth in addition to the HDMI connection, so that “QM2” appeared in the external speaker list on the TV. The best remedy is to “disconnect” and “forget” the Bluetooth connection. ...
Q Media - Q. Can I use my Sky Q handset with a Q media soundbar/soundbase?
Answer: Yes - with the standard Sky Q remote, the work-around is to select Philips as the manufacturer. You are then given 33 possible options and you just have to work through them until the remote controls the volume on the soundbar (it normally ...
Q Media M4 - Q. Why is the bass in my m4 soundbar so low in terms of output?
Answer: If the soundbar is placed on a flat surface you must make sure the supplied rubber feet are installed so the subwoofer can perform correctly.
Q Media - Q. Why is there no sound when my soundbar/soundbase is connected to a TV?
Answer: Quite often, HD (film channels in particular) send audio in Dolby 5.1. One of the reasons our soundbars sound so good is because they are purely stereo products. This means the product sending the digital signal must be configured (via the ...
Q Media M2/M3 - Q. My TV doesn't have an ARC (Audio Return Channel) HDMI. Does that mean I can't use my TV remote to control the M3?
Answer: Not necessarily; our suggestion, if you cannot get audio via the HDMI connection on an older TV, try adding an optical connection at the same time. The key feature required to allow your TV's remote handset to control the M3 (including M2) is ...
Q Media - Q. What clearance height do I need to mount my soundbar/soundbase in AV furniture?
Answer: The M2, M3 and M4 are all around 90mm high, but you will need 30mm extra clearance to make sure that you can access the control buttons and see the LED indicator.
Q Media M3 - Q. What are the dimensions of the M3 Soundbar when in use?
Answer: When mounted on the wall - W1000mm x H125mm x D90mm (39.5in x 5in x 3.5in) When located on a shelf - W1000mm x H90mm x D125mm (39.5in x 3.5in x 5in) The distance between mounting holes is 250mm (9.8in)
Q Media - Q. Why does my Panasonic TV not switch to external Amplifier/Speakers with my HDMI Soundbar?
Answer: If there is no sound from the Soundbar, even though CEC commands appear to work, you may need to manually go through the TV's settings menu and select Ampifier (i.e. an external speaker). Please note that this can be deep within the menu ...
Q Media - Q. How do I get audio from my soundbar/soundbase via HDMI from my LG TV?
Answer: We think that getting audio via HDMI from an LG TV is critical in getting it to convey the sound. Have a look at this video from 4min 15sec in. See the following steps for help with connectivity: Connect the soundbar to the TV by using the ...
Q Media - Q. How do I get audio from my soundbar/soundbase via HDMI from my Sony TV?
Answer: We think getting audio via HDMI from a Sony TV is critical in getting it to convey the sound. Here's an extract from Sony's website: The Audio Return Channel (ARC) feature allows you to transfer audio from the TV to a Home Theatre receiver ...
Q Media - Q. Why is my Q Media soundbar/soundbase entering standby?
Answer: This method of operation is related to the legal requirements for us to minimise the power consumption during standby. A pause of over 20 minutes causes the product to enter standby, and to get it to reactivate, you do need to use the remote ...
Q Media M2/M3 - Q. How do I control the volume on a Q Acoustics Soundbar/Soundbase with my TV's remote?
Answer: Models M3 & M2 use an HDMI connection and as long as you connect it to the HDMI socket on your TV marked ARC, (normally HDMI 1), the TV output is set to PCM stereo and the TV's CEC is enabled (this is labelled differently per manufacturer, ...
Q Media M4 - Q. My soundbar won't come out of standby when TV is switched on?
Answer: When connected to an optical source, the unit has an AUTO-ON function and will come out of standby when it detects that an optical signal is present. This allows easy integration of the unit with your television, automatically turning on ...
Q Media - Q. How do I get my soundbar/soundbase to work with Virgin Media V6 remote handset?
Answer: The simplest way to programme your Virginmedia V6 remote to work with your Q media device is by searching for the correct code. Make sure your soundbar/soundbase and your Virgin Media box are switched on and connected using and appropriate ...
Q Media - Q. How do I use a Q Acoustics Soundbar with BT YouView?
Answer: Unfortunately there is no punch-through capability on the YouView IR Remote, and online help from BT has confirmed this. Punch through is the common term for being able to programme your remote control to send IR codes to both a TV and an AV ...
Q Media - Q. How do I use a universal remote control with a Q Media soundbar/soundbase?
Answer: We envisaged the remote control packaged with our soundbars/soundbase would be used infrequently in favour of the TV's own remote where possible. There are also other options available such as universal remote controls, these are remotes that ...
Q Media M4 - Q. Why does the soundbar have removable feet?
Answer: We made the feet of the M4 soundbar removable so that if it was being wall-mounted you didn't need to attach them and have them hanging down underneath which might be unsightly. The feet MUST be used when the M4 is sat on a surface, not doing ...
Q Media M4 - Q. What are the dimensions of the M4 Soundbar when in use?
Answer: Width: 1000mm/39.5" Height: 90mm/3.5" (including feet: 105mm/4.1") Depth: 142mm/5.6"
Q Media M2 - Q. What are the dimensions of the M2 Soundbase when in use?
Answer: Width: 550mm/21.7" Height: 95mm/3.7" Depth: 340mm/13.4"
Q Media M4 - Q. Is there away of attaching an M4 Soundbar below a TV using a universal soundbar mount?
Answer: For assistance, please see the Installation video for this bracket: http://www.sanus.com/en_US/products/mounts/sa405/ The Sanus soundbar mount should fit into the M4 keyhole slots. They are 180mm/7.1" apart and designed to fit it's wall ...
Q Media - Q. How do I choose between the M2 Soundbase & M3 Soundbar?
Answer: The Q Media M2 and M3 share quite a few components insomuch as they have the same loudspeaker drivers and amplifiers. We are always aiming at the same target so, they should sound quite similar, but the shape, volume and materials of the ...
Q Media M2/M3 - Q. I can't get Bluetooth to work on my Q media product?
Answer: Try removing the power completely, then switching it back on pressing the PAIR button on the back for 10 seconds, this will clear and reset the Bluetooth paired list. Press the centre (source) button on your Q media product until the LED ...
Q Media - Q. How do I connect an Amazon Echo Dot to a Q Media product using Bluetooth?
Answer: Please see below the steps required to connect an Amazon Echo Dot to a Q Media product using Bluetooth: Go to the Alexa App Select the menu at the top left of the home page on the Alexa app Go to Settings Go to Device Settings Select your ...
Q Media M4 - Q. How do I combine a subwoofer with an M4 Soundbar?
Answer: The subwoofer output measures flat at low frequencies (down to 20Hz) and is 3dB down at 240Hz, rolling off at approximately 12dB/octave. Adding a subwoofer provides bass extension and extra weight, particularly when used with movie ...
Q Media M2/M3 - Q. How do I use HDMI to connect my M2 Soundbase or M3 Soundbar to my TV?
Answer: To use the HDMI (ARC) connection, four things need to be in place before the soundbar will connect with the TV via HDMI (ARC) so that it takes the place of your TV speakers and can be controlled using the TV's remote. These settings normally ...
Analogue connection to my soundbar has a very low volume/output?
Most TVs use a variable output on the headphone socket so that the TV's remote can still control the output. When a 3.5mm jack is plugged into the headphone socket it will usually defeat the TV's internal loudspeakers, and the headphone output can ...
Can the Q m3 be used without the integral stand/mounting bracket?
No, the Q m3 stand/mounting bracket is designed to ensure the correct distance between the downward firing enhanced bass driver and the surface on to which it will be positioned.
Q Media M2 - Q. What are the size of the Q m2 feet and can they be removed?
Answer: The feet are like a shallow cone and are 25mm high. The diameter where each foot is attached to the Q m2 is 55mm and the diameter of its rubber inset foot is 23mm. Because of the downward facing enhanced bass driver, the Q m2 cannot be used ...
What are the distances of the feet on the Q m2?
The full Width x Depth dimensions of the Q Acoustics m2 is 550mm x 340mm. The rear feet have 445mm between centres, and front feet are 390mm between centres. The distance between the front and rear feet is 225mm to the centres. The diameter of the ...
Q Media - Q. Why is there no sound when watching Netflix or Amazon Prime?
Answer: All Q Media products are two channel stereo units and therefore cannot decode 5.1 surround information that is broadcast from time to time on mainstream HD channels. Netflix and other apps also outputs 5.1 audio content which cannot be ...
Q Media M2/M3 - Q. How do I optimise the sound of my soundbar/soundbase?
Answer: You can optimise the sound quality of the M2 soundbase or M3 Soundbar by first selecting the placement position switch that reflects where you have physically located the base or bar. Use the EQ switch on the back of the to select the ...
Q Media - Q. How do I override the automatic source selection on my soundbar/soundbase?
Answer: You can temporarily override the automatic source switching of a Q Acoustic M2, M3 or M4 soundbar by manually selecting the input you wish from the remote control or the source button on the unit. NB: Please note that the product will revert ...